<h2>Cancellation/Refund Policy&nbsp;</h2><div>All cancellations must be received in writing. <strong>Cancellations received on or before August 25, 2013 are eligible for a 50% refund. No refunds will be made after August 25, 2013.</strong> No-shows will not be refunded. Substitutions from the same company can be made at no charge (see Substitution Policy).</div><div>&nbsp;</div><h2>Substitution Policy</h2><div>Substitution of registrations from the same company is permitted prior to the conference and onsite. Only one substitution is permitted per original registrant. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with that substitution as well as updating any contact information. Substitutions cannot be made after a badge has been issued.</div><div>&nbsp;</div><h2>Group Badge Distribution/Pick-Up</h2><div>Group badge pick-up is permitted although not encouraged. In the event that one person from a company collects badges for multiple employees that person accepts full responsibility for those badges. ERA will not re-issue badges directly to those individuals.</div><div>&nbsp;</div><h2>Badge Sharing</h2><div>Each badge is intended for the exclusive use of the person named on the badge. Business cards cannot be used in place of or inserted on top of badges. In the event two or more individuals are found to be sharing a badge, the badge will be immediately voided and no refunds issued. Voided badges will not be available for re-issue. Attendees may be asked to show valid identification. Failure to present a photo ID matching the name on the badge in question upon request will result in the forfeiture of the badge.</div><div>&nbsp;</div><h2>Badge Downgrades&nbsp;</h2><div>A badge downgrade from an All Access Pass to a Show Floor Only Pass is considered a cancellation of the original All Access Pass (see the Cancellation Policy for refund information). The new registration for the Show Floor Only Pass will be based on current registration rates.</div><div>&nbsp;</div><h2>Guest Passes</h2><div>Guest passes must be pre-registered on or before September 20, 2013. New registration requests onsite for Guest Passes through the Exhibitor Invites program are not allowed.</div><div>&nbsp;</div><h2>ERA Member Pricing Policy</h2><div>In order to receive ERA member pricing for all ERA events, the member must be in good standing at the time the registration is made AND at the time of the event. If ERA membership has lapsed, the individual will be required to pay the difference between ERA member and non-member rates before an attendee badge is provided.</div><div>&nbsp;</div><div><h2>Company Name Policy</h2></div><div>In order to receive member pricing the company name on the attendee badge must match the company name on the ERA membership.</div><div>&nbsp;</div><h2>Consent to Use of Photographic Images</h2><div>Registration and attendance at, or participation in, ERA meetings and other activities constitutes an agreement by the registrant to ERA's use and distribution (both now and in the future) of the registrant or attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such events and activities.</div><div>&nbsp;</div><h2>Children, Friends and Family</h2><div>The D2C Convention is a trade-only event. Children, friends and family who accompany an attendee to Las Vegas will not be granted access to the ERA D2C Convention unless they are over the age of 18 and have proof of industry affiliation and are a registered attendee. Absolutely no one under the age of 18 is permitted on the show floor including infants or children in strollers.</div><div>&nbsp;</div><h2>Questions?</h2><div>Contact ERA Customer Service at <a href="mailto:registration@retailing.org">registration@retailing.org</a> or call 703-841-1751.</div>