 registration policies cancellation refund policy  all cancellations must be received in writing cancellations received on or before august 25 2013 are eligible for a 50 refund no refunds will be made after august 25 2013 noshows will not be refunded substitutions from the same company can be made at no charge see substitution policy  substitution policy substitution of registrations from the same company is permitted prior to the conference and onsite only one substitution is permitted per original registrant the individual submitting the substitution request is responsible for all financial obligations any balance due associated with that substitution as well as updating any contact information substitutions cannot be made after a badge has been issued  group badge distribution pickup group badge pickup is permitted although not encouraged in the event that one person from a company collects badges for multiple employees that person accepts full responsibility for those badges era will not reissue badges directly to those individuals  badge sharing each badge is intended for the exclusive use of the person named on the badge business cards cannot be used in place of or inserted on top of badges in the event two or more individuals are found to be sharing a badge the badge will be immediately voided and no refunds issued voided badges will not be available for reissue attendees may be asked to show valid identification failure to present a photo id matching the name on the badge in question upon request will result in the forfeiture of the badge  badge downgrades  a badge downgrade from an all access pass to a show floor only pass is considered a cancellation of the original all access pass see the cancellation policy for refund information the new registration for the show floor only pass will be based on current registration rates  guest passes guest passes must be preregistered on or before september 20 2013 new registration requests onsite for guest passes through the exhibitor invites program are not allowed  era member pricing policy in order to receive era member pricing for all era events the member must be in good standing at the time the registration is made and at the time of the event if era membership has lapsed the individual will be required to pay the difference between era member and nonmember rates before an attendee badge is provided  company name policy in order to receive member pricing the company name on the attendee badge must match the company name on the era membership  consent to use of photographic images registration and attendance at or participation in era meetings and other activities constitutes an agreement by the registrant to era s use and distribution both now and in the future of the registrant or attendee s image or voice in photographs videotapes electronic reproductions and audiotapes of such events and activities  children friends and family the d2c convention is a tradeonly event children friends and family who accompany an attendee to las vegas will not be granted access to the era d2c convention unless they are over the age of 18 and have proof of industry affiliation and are a registered attendee absolutely no one under the age of 18 is permitted on the show floor including infants or children in strollers  questions  contact era customer service at registration retailingorg or call 7038411751  registration policies registration policies registration policies registration policies  